Angela L. Jones, Ph.D.
Information Systems & Supply Chain Management
Dr. Angela L. Jones is an Assistant Professor of Supply Chain Management in the Howard University School of Business. She earned her PhD in Supply Chain at Michigan State University and previously worked for retail corporations in operational and strategic supply chain management roles. Angela has earned an undergraduate degree from Penn State University in Management Science and Information Systems and an MBA from Penn State University in Logistics and Management Information Systems. Her primary research interests are in reverse logistics, omni-channel retailing, and online retail fulfillment. She has published research on the consumer perceptions of retailer supply chain policies and procedures. Her teaching interests are Supply Chain Management, Logistics, and Transportation Management. She is a member of the KPMG PhD Project and the Council of Supply Chain Management Professionals.
Areas of expertise
- Omni-Channel Retailing
- Online Retail Fulfillment
- Reverse Logistics
- Returns Management
- Ph.D., Supply Chain Management, Michigan State University, East Lansing, 2017
- M.B.A., Logistics & MIS, Penn State University, University Park, 1997
- B.S., Management Science & Info Systems, Penn State University, University Park, 1994
- Seminar in Information Technology in Supply Chain Mangement
- Haozhe Chen, Patricia J. Daugherty, and Angela L. Jones, 2016. Ensuring Returns Management Software Effectiveness through Joint Development Orientation,â€ Transportation Journal, Vol. 55, No. 1, pp. 1-30.
- Angela L. Jones, Stanley E. Griffis, Matthew Schwiederman, and Patricia J. Daugherty, "Examining the Impact of Shipping Charge Fairness on Consumer Satisfaction and Behavior," forthcoming in Transportation Journal.